Privacy Policy

Effective Date: 20th December 2024

We at Arcane Flame value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable data protection laws, including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other relevant global data protection regulations.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, postal address, phone number, etc.
  • Transaction Information: Payment details, billing address, shipping address, purchase history.
  • Technical Data: IP address, browser type, device type, and usage data collected via cookies and similar technologies.

When you make a purchase through our website, Shopify collects and processes your payment and transaction information on our behalf. Shopify’s privacy practices are outlined in their Privacy Policy, and we encourage you to review it.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services to you, including processing orders, delivering products, and handling customer support.
  • To communicate with you regarding updates, promotions, and customer service inquiries.
  • To improve our website, services, and user experience.
  • To comply with legal obligations and resolve disputes.

Shopify, as the platform through which we operate, may also use your data in accordance with their privacy practices to help us fulfill these purposes.

3. Lawful Basis for Processing Personal Data

Under the GDPR, we process personal data based on the following lawful bases:

  • Consent: When you provide consent to process your data, such as signing up for newsletters or subscribing to services.
  • Contractual Necessity: Processing required to fulfill a contract, such as completing transactions or providing customer support.
  • Legal Obligation: Processing necessary to comply with legal obligations.
  • Legitimate Interests: Where we have a legitimate interest in processing your data, such as improving our services.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience on our website. Shopify also uses cookies and other tracking technologies to improve website functionality and user experience. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our website.

For more information about Shopify’s use of cookies, please review their Cookie Policy.

5. Sharing Your Data

We may share your personal data with third parties under the following circumstances:

  • Shopify: Shopify processes personal data for order management, payment processing, and shipping. Shopify’s Privacy Policy governs this data processing.
  • Service Providers: To process payments, handle deliveries, or assist in marketing campaigns.
  • Legal Compliance: To comply with legal obligations or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that any third parties we share your data with adhere to appropriate data protection standards.

6. International Data Transfers

Your personal data may be transferred to and stored in countries outside the UK or the European Economic Area (EEA). As our website is hosted on the Shopify platform, customer data may be processed and stored on Shopify’s servers, which may be located in countries outside of the UK or EEA, such as the United States.

Shopify takes the necessary steps to ensure that your data is processed securely and in compliance with applicable data protection laws. Shopify uses safeguards such as Standard Contractual Clauses (SCCs) to protect the data when it is transferred internationally, in line with the General Data Protection Regulation (GDPR).

Please note, while we may access customer data via the Shopify platform or through email communications for customer support purposes, all data processing and storage are handled by Shopify, in accordance with their Privacy Policy.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Shopify retains your data in accordance with their data retention practices, which are detailed in their Privacy Policy.

8. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: You have the right to request a copy of your personal data.
  • Rectification: You can request that we correct any inaccuracies in your personal data.
  • Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
  • Restriction: You can request that we limit the processing of your personal data.
  • Portability: You can request that we transfer your data to another provider, where applicable.
  • Objection: You have the right to object to certain types of data processing, including for marketing purposes.

To exercise these rights, please contact us at [Insert Contact Details].

9. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Shopify also takes steps to secure your data through its platform.

While we strive to protect your information, no data transmission method or storage system is entirely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with the revised date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Arcane Flame
Email: info.arcaneflame@gmail.com

To view our full terms & conditions visit here.